This two (2) day programme provides an understanding of the principles and techniques of Process Mapping. The goal of the training programme is to provide attendees with the tools to enable them to develop three (3) types of process maps; the organization level relationship map, the process level cross-functional process map also known as a “swimlane diagram” and the activity level flowchart. Participants can use these techniques to assess, diagnose and improve work flows thus identifying and eliminating waste and non-productive activities.
The course integrates all three types of maps and illustrates the insight they provide when applied as a set and individually. Guidance is given for determining when each type of map is most appropriate, which will allow participants to effectively apply all three types of maps to make work visible at the organization, process and job performance levels.