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Course Details

This course introduces the concepts needed to understand, develop, and implement a quality management system. It covers the ISO 9000 family of standards including ISO 9000:2005 and ISO 9004:2000, which contain key principles and guidance for implementing a quality management system. 

Experienced instructors explain how to integrate the family of standards during system implementation, prepare for audits, and achieve ISO 9001:20015 registration. Exercises prepare students to identify key requirements, create documentation, develop project plans, and prepare a scope map.


  • Identify and describe the requirements of ISO 9001:2008
  • Describe the types of documentation to be employed in developing a quality management system
  • Identify tools to be used in quality management system development
  • Understand how to lead a company to ISO 9001 implementation


  • Pre-course assessments
  • Course introduction
  • Background and overview of the ISO 9000 family of standards
  • An introduction to auditing and implementing an audit system
  • The auditor’s role in the implementation and documentation process


  • Participant Manual
  • Sample documents (Handouts)

For registration and further information

Damien Chapman

Email: damien.chapman@ttbs.org.tt

Dymphana McEachrane

Email: dymphana.mceachrane@ttbs.org.tt 

Premier Quality Services Limited

2 Century Drive, Trincity Industrial Estate, Macoya

Phone: (868) 662-8827 Ext. 2501, 2505, 2507

             (868) 645-9026/ 9268        

Fax:      (868) 645-8879