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Course Details

This three (3) day highly interactive and practical course is designed to develop delegates skills to apply the ISO 9001 process audit principles and conduct internal quality audits of quality management systems.

  • Understand and apply the requirements and principles of ISO 9001 to the specific processes and needs of their company as well as generally
  • Develop an audit program for their organization
  • Plan and prepare for an internal audit with an understanding of auditing procedures and documentation
  • Measure the application and effectiveness of the 8 Quality Management Principles
  • Conduct an effective QMS audit against ISO 9001 and evaluate the significance of audit findings
  • Present audit findings and assess continual improvement programs
  • Course introduction
  • Pre-course assessments
  • Background and overview of the ISO 9000 family of standards
  •  An introduction to auditing and implementing an audit system as well as the auditors role in the process
  • Principles of auditing, the audit cycle and the 8 Quality Management Principles
  • Auditing skills and techniques:
  • Planning use of checklists, resources and timing
  • Selection of audit teams
  • Interviewing and evaluation of information and findings
  • Observation of activities objective evidence
  • Evaluating the significance of nonconformities
  • Communicating and presenting audit findings and reports
  • Corrective actions and effective follow-up programs
  • Effective improvement planning, monitoring and results
  • The evaluation of data collection and analysis systems, including customer satisfaction, goal achievement and process monitoring
  • Sources of information and further development


  • Participant Manual
  • Sample documents (Handouts)
  • Document describing certification scheme, and steps in the auditing process

For registration and further information

Damien Chapman

Email: damien.chapman@ttbs.org.tt

Dymphana McEachrane

Email: dymphana.mceachrane@ttbs.org.tt 

Premier Quality Services Limited

2 Century Drive, Trincity Industrial Estate, Macoya

Phone: (868) 662-8827 Ext. 2501, 2505, 2507

             (868) 645-9026/ 9268        

Fax:      (868) 645-8879